Multi-Carrier
Device Management
Guide

Why Wing Dash

Empower your team

Wing Dash puts powerful device management tools directly in your hands, allowing your team to handle activations, troubleshooting, and account management without delays or dependencies.

Speed up support

Resolve most common issues instantly and directly by using our comprehensive suite of remote diagnostic and management tools, now available at your disposal.

Take control

With role-based access controls you can delegate responsibilities and visibility of sensitive info appropriately, while maintaining oversight of your entire multi-carrier ecosystem from one central dashboard.

New

Admin & Agent roles

Wing Dash supports multi-user accounts with role-based access, so you can delegate responsibilities while maintaining appropriate security controls. Each role is tailored to specific business needs — team members get exactly the access they require, no more, no less.

Logging in

Once your multi-user login has been set up by an administrator, you can log in directly to manage multi-carrier devices and use the self-service tools.

1. Navigate to Wing Dash.

2. Enter your email and password in the respective fields.

3. Click Sign In to access your personalized dashboard.

Activating a device

Our streamlined activation process eliminates unnecessary steps, so you can get customers up and running quickly with minimal training. Seven steps, start to finish.

Step 1 Go to your Wing Dashboard

• Enter your User ID and click Go.
• You can find your User ID at the top of your Slack channel, beside the company name.

Step 2 Select Add SIMO Subscription

• Option 1: in the dashboard sidebar, click Add SIMO Subscription.
• Option 2: on the main user page, scroll down to SIMO Subscriptions and click Add SIMO Subscription.
• Enter your User ID, then click Go.

Serial number not in the dropdown?

Go to Add SIMO Device, enter the serial number, assign a device name and network priority, and save. This adds the device to your inventory so you can proceed with activating the subscription.

Step 3 Create your customer's profile

• Add the first name, last name and email of your customer.
• You may leave first and last name blank — the name on the account will be automatically assigned to the subscription.
• The email field is optional and can be updated on the Subscription page. It's used to identify or search for clients later.

Step 4 Choose the network priority

Set it via Network Priority. Leave it blank and it defaults to Open Network, unless you have a different specified default.

Open Network

The device connects to all carriers based on the best signal strength at the time, and switches on its own dynamically as the user changes location.

Carrier Priority

The device connects to all carriers but has a weighted preference for one specific carrier over the others. Named "Carrier Priority".

Carrier Exclusivity

The device connects only to one identified preferred carrier and will not attach to any other. Named "Carrier Only".

Step 5 Set activation type, then the plan

• For Activation Type select New Activations, then click Save Subscription.
• Go back to the main SIMO subscription page. At the top, select Set Plan, choose the desired plan, then click Save.

Step 6 Activate the subscription

• Go back to the main SIMO subscription page. From the left sidebar, or the top of the page, click Activate Subscription.
• You'll be redirected to the activation page — click Activate Subscription again, then click Confirm on the prompt.

Step 7 Confirm it's active

• Once active, the page displays the device information with status success: true.
• Go back to the main SIMO subscription page to confirm the sub is set to active.

That's it — the device is active and ready to use.

Make sure the device is plugged into power or turned on, and data can be used right away.

← Previous Step 1 of 7 Next →

Adding a SIMO device

If the serial number doesn't appear in the dropdown during activation, add the device to your inventory first — then continue with the activation steps, skipping step 4.

1. Get to the Add SIMO Device page:

   • Option 1: scroll down to SIMO Devices underneath your SIMO Subscriptions on the main dashboard, and click Add SIMO Device.
   • Option 2: click Add SIMO Device from the sidebar menu.

   

   

2. Fill in the Create SIMO Device form:

   • Input the device Serial Number (SN)
   • Input a Name for the device
   • Select the Network Priority
   • Click Create Device

   

3. Continue with the activation steps, skipping step 4, to complete activation.

Finding a device

Locate and manage multi-carrier devices to view remaining data usage, top up plans, check connection status and perform remote troubleshooting actions.

1. Navigate to the Search SIMO Devices page.

2. Enter the Device SN.

3. Click Search Subscriptions, then click View once you've found the active device you're looking for, to get to the Device page.

Plan changes

Device swaps

1. Go to the SIMO Device page.

2. Click Update Device at the top of the page.

3. Input the new serial number and click Update Device.

4. Go back to the device page and check the device SN to confirm the new device was applied.

Changing network priority

Prioritize which carrier networks a device will use.

1. Go to the SIMO Device page.

2. From the top bar, click Network Priority.

3. From the dropdown, select the priority you want and click Save.

4. Go back to the subscription page and check Network Priority to confirm the new setting applied.

Suspensions & cancelations

Suspend a line

1. Go to Search SIMO Devices.

2. Enter the device SN you want to suspend.

3. Click View to go to the SIMO Device page.

4. Click Suspend Device at the top.

Cancel a line

1. Collect the details from the subscription you want to cancel: Subscription ID, Device SN, and reason for cancelation.

2. Go to your Slack channel and fill out the Cancelation Request workflow.

3. The business support team will send a confirmation once the line is canceled.

Diagnostic info

Find the desired device via the SIMO Device search, click View, and scroll down to Diagnostic Info.

Connection status

Last Known Connection Status shows the last time an active connection occurred.

Remote troubleshooting tools

Wing Dash provides remote diagnostic capabilities for Solis Lite & Edge and CPE devices, eliminating the need for physical access to resolve common issues. These tools are accessible under the Diagnostic Information section of each device management page.

SIM dispatch sessions

1. On the SIMO Device page, scroll down.

2. Select a date range — up to 31 days.

3. View the sessions.

Escalation ladder

If the device is online and you've already run the remote actions — Restart Connection, Restart Device, Signal Scan — and it still isn't resolved, or if the device is offline, work down this list.

1. Have the customer power cycle, in this order

   • Turn off the device (power button, or unplug from the outlet)
   • Move the device to an elevated, open area or near a window — if possible, and not already moved previously
   • Turn the device back on

2. Factory reset

   Using a pin or paperclip, have them press and hold the reset button for 15 seconds, and wait until all indicator lights turn off, then back on.

   Note: restoring factory settings reverts the LTE Router to its defaults, including Wi-Fi name and password.

3. Switch the antennas LTE Router only

   Swap the two antennas (left to right), making sure they're screwed on tightly.

4. Escalate to Wing Support

   If none of the above works, reach out to Wing Support via Slack for further investigation.

MyWiFiStatus — self-service for end users

Resolve common connectivity issues instantly, with no support required. Access it via the device QR code, or at mywifistatus.com using the device serial number.

Get started today

Ready to take control of your multi-carrier devices? Follow these steps to get your team set up with Wing Dash access.

• Request access for your team members via your Slack channel
• Share this guide with agents who will be managing devices
• Bookmark the Wing Dash portal for easy access
• View an active device to familiarize yourself with the dashboard
• Establish internal processes for when to escalate issues to Wing support